ge  credit union
online account access button products and services button financial services button about GECU button

   
TurboTax FAQs

 

Frequently Asked Questions

 

What is TurboTax® OnlineSM? TurboTax Online is an online (Internet) tax software program that allows you to self-prepare and electronically file your tax returns. It is easy to use and understand. TurboTax Online uses an interview-style format to lead you through preparing your taxes. The answers are then properly placed on the appropriate IRS forms. You just answer the questions and the program does the rest.

>>>Back to Top

How do you access TurboTax Online? You can click on the ad in the upper right hand corner of these Internet pages or you can click any TurboTax Online linked text regarding tax services.

>>>Back to Top

What is the process for using TurboTax Online? Once you click on the TurboTax Online ad, or any other TurboTax Online linked text, you will be taken to a welcome page for TurboTax Online and Jackson Hewitt. Click on the TurboTax Online button and you will be taken to a page displaying a description and the pricing of each package. You'll need to select which TurboTax package you want to use. Once you make your choice, you'll be taken to a sign-up page. At this point, input your user name and password from last year, sign-up as a new user and create a unique user name and password, or begin the tax process and sign-up as a new user later in the process. After entering your user name and password, you will be logged into the TurboTax Online program and will be ready to start preparing your tax return.

>>>Back to Top

How will you know which package to use? When you access TurboTax Online, there is a brief description of each package on the welcome page. If you are still not sure of which package is right for you, click here to visit the TurboTax Support page, scroll over "Buying/Billing/Account," and click "Which Product is Right For Me?"

The following is a brief buyer's guide:

  • TurboTax Basic is recommended if:

    • You don't pay state taxes.

    • You rent your home or apartment (don't own a home).

    • You don't make many charitable contributions or have many deductions to claim (if any).

    • You didn't sell investments, such as: stocks, bonds, or mutual funds.

  • TurboTax Deluxe is recommended if:

    • You file one or more state returns.

    • You owned (or sold) a home during the tax year.

    • You made charitable contributions during the tax year.

    • You had a lot of medical expenses during the tax year.

    • Please note: Deluxe is a great choice if you know your taxes are complicated, but don't know which product to choose. If you hit a point where a higher level product could help you out, TurboTax will point this out, and give you the opportunity to upgrade right within the product.

  • TurboTax Premier is recommended if:

    • One or more TurboTax Deluxe situations apply to you, plus:

      • You own rental property.

      • You sold investments, such as: stocks, bonds, or mutual funds.

      • You sold options from an employee stock plan, such as Non-qualified Stock Options (NQSOs), Incentive Stock Options (ISOs), or Employee Stock Purchase Plans (ESPPs).

      • You're a partner in a partnership business where you received a Schedule K-1.

      • You're the beneficiary of an estate or trust where you received a Schedule K-1.

  • TurboTax Home & Business is recommended if:

    • One or more TurboTax Deluxe or Premier situations apply to you, plus:

      • You file a Schedule C.

      • You receive self-employment income from contract, consulting, or freelance work.

      • You are a sole proprietor. A sole proprietor is considered a one-owner company that is not registered as a corporation.

      • You receive income from a business you run from your home or from a separate office (that isn't incorporated).

      • You receive income from a side job, such as a home-party sales (Avon®, Tupperware®, etc.).

      • You need to prepare W-2 or 1099-MISC forms for employees and contractors (not available in TurboTax Online)

      • You don't file separate returns for your business and personal income taxes.

      • Your business is not a S corporation (Form 1120S), a partnership or limited liability company (LLC) (Form 1065) with more than one member, a C corporation (form 1120), or an estate or trust (Form 1041).

      • Please note: If you are incorporated or a partnership or multiple-member LLC, you'll need to use TurboTax Business to do your business return, plus one of their personal products. When you use TurboTax Business, you must also file a personal tax return.

>>>Back to Top

How much does TurboTax Online cost? Prices are dependent on what package you choose. For specific pricing, please visit our TurboTax Online Pricing page.

>>>Back to Top

When do you have to pay for TurboTax Online? You will be prompted to pay for TurboTax Online at the end of the program. One of the advantages of using TurboTax Online is that you can go through the whole program, save it, come back to it, etc., before you are charged a fee. You'll be charged for the program when you're ready to print or electronically file your tax return.

>>>Back to Top

What if you have questions about TurboTax Online while using it? Is there someone to contact for support? When using TurboTax Online, you have FREE, unlimited access to TurboTax's Support page. You'll be given a variety of options to get your questions answered quickly and accurately.  

>>>Back to Top

When will TurboTax Online be available and when can you file your return? TurboTax Online is currently available by clicking on the ad in the upper right hand corner of these Internet pages or by clicking any TurboTax Online linked text regarding tax services.

The program will be available online throughout most of the year (typically through mid-October) if you need to go back and finish a tax return, file an extension, or print additional copies of your tax return.

>>>Back to Top

TurboTax can be found cheaper in the store, so why would I want to use TurboTax Online? There are a lot of reasons for the price difference. Some retailers may discount the store (desktop) version as a way to get you into their store. One very important factor to remember is that once you buy the store (desktop) version and take it out of the box, you have essentially purchased it and can’t return it. With TurboTax Online, however, you can go through the whole program and calculate your tax return before you are asked to pay for it. With TurboTax Online, you only pay when you print or electronically file your tax return. With the store (desktop) version, you have to pay for it before you walk out of the store. And, if you find that you need to upgrade the version you're using, you will be prompted to do so with the online version while completing your return. If you purchased the store version, you would have to buy a completely new version on top of the one you already purchased.

The TurboTax Online version also comes with the state software version included in it. The state calculations are a function of your federal tax return, so with TurboTax Online, once you finish your federal tax return, your state tax return is almost complete. Just answer a few follow-up questions and you are done with the state tax return as well. The store (desktop) version has a separate state software package that you have to actually buy and load on your computer. Both the online and desktop versions have a state electronic filing fee.

Plus, when purchasing TurboTax Online through the credit union, you'll receive a 10% member discount on TurboTax Online Deluxe. This is one of TurboTax Online's most highly-used packages as it maximizes the amount of deductions possible.

The store (desktop) version also limits you to one computer when working on your tax return. With TurboTax Online, you can access your tax return anytime, anywhere from any computer that has Internet access.

Typically, the store (desktop) version also says that it includes a “free electronic filing” (eFile) with the purchase of the software. However, the reality is that you must first pay the eFile fee up-front with your credit card and then send in a rebate coupon to get your money back. With TurboTax Online, your FREE eFile is included in the price of the product you choose - no rebate coupons are required.

Click here to read our "Top Reasons to Choose TurboTax Online" for more details on why it ranks on top. 

>>>Back to Top

When will I get my tax return if I file electronically? When you complete your federal tax return, the TurboTax program gives you an estimated date that you will receive your refund based on the IRS's Refund Cycle Chart.

You can track your tax refund using the IRS's "Where's My Refund" tool. If you don't receive your refund within 28 days from the original IRS mailing date listed, you can initiate a refund trace on the IRS website.

State refunds are processed separately by each individual state, so processing times vary from state to state. As a general rule, you can expect your state tax refund within 30 days of the electronic filing date.

If you choose, however, to have your refund direct deposited into your account, the IRS states that you could expect a return in as little as 8 days.

>>>Back to Top

 


 

- GECU Tax Center
- TurboTax Online
- Top Reasons to Choose TurboTax Online
- TurboTax Pricing
- TurboTax Support
- Jackson Hewitt
- GECU Direct Deposit Info
- Contact Us 

 

Earn $50 for refinancing your loan from another vendor






Internet Privacy Policy
Home | Rates | Apply | Contact Us | Account Access | Products & Services | Financial Services | About GECU | Membership